Shipping, Returns & Refunds Policy

RETURNS POLICY

Enter the RETURNS PORTAL

Download the RETURNS FORM. 

  1. Sale items are final purchase. No refund unless faulty.  Size exchange only will be accepted.
  2. Promotional discounts, such as flash sales and offers, will be eligible for a refund.
  3. Items must be returned within 30 days of delivery.
  4. Items must be received in original condition: unworn, unwashed and with all tags still attached.
  5. Return items not received in their original state will not be accepted and will be returned back to the customer.
  6. We are able to offer an exchange on purchased items. If you require a different size, colour or item, you will need to place a new order. You will be refunded once your item has been received and approved by COAST CLOTHING CO.
  7. Both Domestic and International items are to be returned at the customer’s expense.   Shipping charges are not refundable.
  8. All items are thoroughly assessed before being sent out to you. If however you believe the garment to be faulty, we will happily refund or exchange your order after inspection. Please follow the returns process below.
  9. COAST COTHING CO. reserves the right to reject a return if it does not comply with our Returns Policy.
  10. We want you to be happy with your purchase. If you’re not, please follow the steps below for a quick and easy return. Full priced items must be returned within 30 days from the delivery date.

AUSTRALIAN & INTERNATIONAL RETURNS PROCESS

Domestic & International return postal costs are to be covered by the customer, unless the items are faulty or the wrong items were shipped.

Step 1: Go to the RETURNS CENTRE

Step 1: Download this RETURNS FORM

Step 2: Post your unworn, unwashed items with tags still attached and the completed Returns Form to:

Coast Clothing Returns

1/13 Paramount Blvd,
Derrimut, VIC 3026
AUSTRALIA

Once your return has been processed, you will receive a confirmation email.

After your refund/ exchange or credit has been processed you will be emailed to notify you if it has been approved.

Please allow up to 7 – 10 business days for your refund to appear in your account. Please note that returns are processed within 7 – 10 days of receiving your item.

SHIPPING POLICY

  1. Orders received before 12pm AEST will be packed and sent the same day.
  2. COAST CLOTHING CO uses a variety Post Services for national and international orders.
  3. Next day delivery is not guaranteed.
  4. We deliver to PO boxes
  5. Once your order has been dispatched from our warehouse you will receive an email containing your tracking information.
  6. If you are not at home at the time of delivery, check your emails for shipping carrier notifications and instructions on how to claim your parcel.  
  7. If you have not received your parcel within the estimated periods listed below please email info@coastclothing.com.au with your full name and order number.
  8. Shipping is not included in credit notes, additional fees will be applied to the transaction where free shipping is not available.

 

Carbon Neutral Shipping

AUSTRALIAN CUSTOMERS 

Below are our AU delivery options with estimated arrival times:

Delivery Option Time Cost
Standard Shipping (under $99) 2-7 working days $10.00
Standard Shipping (over $99) 2-7 working days FREE
Express Shipping 1-5* workings days $15.00

* 2-5 days for regional areas.

INTERNATIONAL CUSTOMERS 

Below are our INTERNATIONAL delivery options with estimated arrival times:

Delivery Option Time Cost
Standard Shipping 7-10 working days $25.00

PUBLIC HOLIDAY SHIPPING

Orders are not dispatched on Australian public holidays. Your order will be dispatched on the next working day.